Customer Retention System
What is customer retention? Essentially, it is the art of encouraging an existing customer to stay loyal to your brand and continue to purchase through you rather than your competitors. In order to achieve a high number of returning customers and clients, it is worth investing in a customer retention system that enables you to effectively track spending habits and better engage your clients in future promotions and initiatives. Keeping a customer is much more cost-effective than acquiring new ones, so investing in an effective solution can help you achieve this.
Your customer retention system need not be expensive, time-consuming or difficult. With the right expertise, support and training on your side, you can nurture your existing customer base and meet your business goals with ease.
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Engage and motivate your most important people in your business with Acclaim Rewards. The easiest to manage and most cost-effective points based Rewards & Recognition platform in Australia to drive your staff program.
- DIY online points platform
- Set up in 24 hrs
- Easily upload participants and reward points
- Enticing rewards catalogue
- Rewards fulfilment is done for you
- Access reports to see your program success
Customer Retention Services
The Acclaim Rewards system effectively works with customer retention services to provide reports with clear indicators on client engagement and spending behaviour. This, in turn, gives you a clearer insight into your customer retention – you know who is returning to you, how often and what goods and services they are purchasing. Once you know who your customer is, you are better able to target them through clever marketing strategies and rewards incentives.
Through our easy-to-use software, we can guide you in setting up your rewards website to complement customer retention services, including providing a management interface and complete content templates to customise for your business.
“Acclaim Rewards offers a reliable, trustworthy and simple way to manage customer retention strategies for any sized business.”
Customer Retention Marketing
Business leaders and management spend a significant amount of time and money building their portfolios. In this fast-paced and competitive world, it pays to nurture an existing client base and implement effective strategies to encourage brand loyalty. From an economic point of view, finding new customers is actually much more expensive than keeping previous ones.
Mainstream marketing strategies are aimed at attracting customers, but retention marketing is a little different. An effective rewards system is a fantastic tool to value-add to your customer’s experience and encourage them to come back.This can be marketed to your client base through targeted email services, SMS or in-store promotions. Any way you can – let your customers know you value their patronage.
Customer Retention Strategies
In order to keep a customer, you need to make them feel like you care – frequently. One of the best ways to do this is with an effective rewards program to encourage loyalty through the promise of value added products, free gifts or exclusive access to goods, services or events.
Points-based rewards programs are one of the most popular and easy to manage customer retention strategies for B2B companies. Acclaim Rewards offer a streamlined approach to implementing and managing your business customer retention management system through rewards and incentives, conveniently bundled in one low-cost package.
Once you have your retention strategy in place, remind customers regularly of your rewards program through targeted marketing, including advertising, email newsletters and in-store promotions so you stay at the forefront of their minds and will be the natural choice when they are next shopping around.
“Acclaim Rewards is the only DIY platform encompassing everything you need to effectively run your customer rewards and retention program.”
Customer Retention Rate
The customer retention rate is the percentage of customers or clients who return to a store or service – they are repeat visitors who you, as a business, want to continue. A good retention rate is great for a business as it validates the products or services and helps ensure greater success into the future.
Effectively and efficiently utilising your business rewards system is a great way to boost your customer retention rate. If a customer feels important and that they are getting a lot of value by shopping with you or using your services, they are more likely to return (and tell their friends and family about you too!). Acclaim Rewards software is easy to use and set up. You can manage the system in a way that suits your business and customers for optimal retention rates into the future.